Terms and conditions for purchasing Products from the Online Store
3.1 Registration of the Customer as a member of the Online Store
a) The Customer can buy Products through the Online Store without necessarily being registered as a member. If he wishes, he can register once during the Product purchase process. In this case, the Customer must register his name, the shipping address of the Products, his email address (email) and his contact telephone number.
b) All the above personal data of the Customer are governed by the privacy policy of the Company.
c) The Customer undertakes to formalize the above data in case of change.
d) The Company will never ask the Customer to register via the Website or to send via email, when registering as a member or later, information related to his credit cards, bank accounts or in general any other banking data, except in the case of withdrawal from the Product market referred to in Article 3.5 below.
3.2 Order and purchase of Products
a) The Customer, if he is legally competent under Greek law and wishes to buy a Product from the Online Store, will select it and add it to his shopping cart. The description of each Product is listed next to it, as well as its price, which includes the legal VAT. When the Customer selects all the Products he wishes to buy, he will be informed by the Online Store about their total value, their shipping cost, as well as the cost of cash on delivery and shipping. The Customer has the option to pay for the Products by deposit, cash on delivery or credit card.
b) In case the Product, which the Customer wishes, has been sold out or is not available, he will wait for a reply email and then will complete his purchase and payment.
c) The order of the Product and the preparation of the sale are completed by the sending by the Company of an electronic message (email) to the Customer in which all the details of the order are mentioned, as registered by the Customer in the Online Store. The Customer in case he wishes to change any element of his order is obliged to contact the Company directly by sending a relevant email to the email address info@agionskepi.gr.
d) The Company has the right to change the prices of the Products without prior notice to Customers. In any case, the price mentioned next to the Product at the time of ordering by the Customer is the one valid for its purchase.
3.3 Payment of Products
a) The Customer, who chooses as place of dispatch of the Products any point within the Greek territory, can choose the payment of the Products either by cash on delivery, or by bank deposit or by credit card. In particular, the Customer after completing the selection of Products, which he wishes to buy, selects the option “Completion of the Order” and enters the required information if he is not a member and
i) In case of cash on delivery: The Online Store has by default the method of cash on delivery. Therefore, the Customer who wishes to pay in this way will choose the “Shipping order”, will pay the value of the Products, the cost of cash on delivery, as well as the cost of sending them, upon receipt at the place of shipment stated in the order . The payment will be made to the representative of the Company who will deliver the Products.
ii) In case of payment through his bank account he will be informed about the bank account he will have to make the deposit.
iii) In case of payment by credit card: The Customer who wishes to pay in this way will choose the possibility of payment by Credit Card, will be diverted to the special, secure environment of Eurobank Bank where he will enter all the data, which are required in each case. in accordance with the Bank’s procedure. After the approval of the transaction by the Bank and the completion of the payment, the Customer will automatically return to the Online Store.
3.4 Delivery of order and shipping costs
a) For the shipment of the Products, the Company selects Speedex.
b) Deliveries are made daily from 08:00 to 12:00. The delivery time of the Products depends on the place of delivery chosen by the Customer.
3.5 Withdrawal
a) The Customer has the right to withdraw from the purchase of the Product, free of charge and without informing the Company of the reason for the withdrawal, within fourteen (14) calendar days from the date of receipt of the Product. The Customer is charged with the return costs of the Product.
b) Withdrawal from the market of the Product is possible only if the Product is in the same condition as the one received by the Customer.
c) In order to exercise the right of withdrawal, the Customer must inform the Company of his decision to withdraw from the purchase of the Product with a clear statement by letter to be sent either by mail to the address of the Company listed at the beginning of these Terms of Use or by email to the email address info@agionskepi.gr.
d) If the withdrawal is exercised within the above deadline, the Company will accept it by informing the Customer.
3.6 Refund
a) The refund of the Customer in case of withdrawal will be made depending on the way he chose to pay the Product, ie in case of cash on delivery via bank transfer, in case of payment by credit card to card. In any case, the refund will be made no later than fourteen (14) calendar days from the date on which the Company was informed of the Customer’s decision to withdraw from the product purchase contract and after the Customer has returned the Product to the Company. .
b) If the Customer has paid by cash on delivery, then in the withdrawal request he will also state the bank account to which he wishes the money to be deposited, the bank in which his account is kept and the IBAN number.
3.7 Customer Information
a) The Customer has the opportunity to be informed about the progress of his purchase by contacting the Company for any issue via the phone number 2541306757 or via email to the email address info@agionskepi.gr.
b) The Company will contact the Customer at the e-mail address stated by him or at his telephone number. The Customer is obliged to inform the Online Store in case of change of e-mail address or telephone.